Privacy policy

Privacy Notice

Last Updated: 12 August, 2023.

We know that you care how information about your information is used and shared; we appreciate your trust in us to do this carefully and sensibly. This Privacy Notice describes how we collect and process your personal information through Be Personalised websites, products, services, online stores that reference this Privacy Notice (together “Be Personalised Services").

What Personal Information About Customers Does Be Personalised Ltd Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

Information you give us: we receive and store any information you provide in relation to Be Personalised services. You can choose not to provide certain information
Automatic information: Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses Be Personalised Services.

For What Purposes Does Be Personalised Process Your Personal Information?

We process your personal information to operate, provide, and improve the Be Personalised services that we offer our customers. These purposes include:

Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, troubleshoot, and improve Be Personalised Services. We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the Be Personalised services.
Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with Be Personalised Services.
Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws.
Communicate with you. We use your personal information to communicate with you in relation to Be Personalised services via different channels (e.g., by phone, email, chat).
Fraud prevention. We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers.
Purposes for which we seek your consent. We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

What About Cookies and Other Identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. To enable our systems to recognise your browser or device and to provide Be Personalised Services to you, we use cookies.

How Secure is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmission by using encryption protocols and software.
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information.

What About Advertising?

Third-party advertisers and links to other websites: Be Personalised Services may include third-party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.

What Information Can I Access?

You can access your information, including your name, address, and purchase history by contacting us on info@bepersonalised.co.uk

Are Children Allowed to Use Be Personalised Services?

Be Personalised doesn't sell products for purchase by children. We sell children's products for purchase by adults.

How Long Do We Keep Your Personal Information?

We keep your personal information in accordance to Data Protection Act 2018, and we fully comply with GDPR.

If you have any inquiries or complaints about our handling of your personal information, or about our privacy practices generally, please contact us at: info@bepersonalised.co.uk. We will endeavour respond to your inquiry promptly.

EU General Data Protection Regulation and UK Data Protection Laws - Legal Basis

The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.
Our legitimate business interests and the interests of our customers when we improve Be Personalised services, when we detect and prevent fraud and abuse in order to protect the security of our customers, ourselves, or others, and when we provide you with interest-based advertising.
Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
Compliance with a legal obligation when we use your personal information to comply with laws.
These and other legal bases depending on the purpose for which we use personal information.

Examples of Information Collected

Information You Give Us When You Use Be Personalised Services

You provide information to us when you:

search for products or services in our stores;
place an order through Be Personalised Services;
provide information at point of purchase, or when you contact us
communicate with us by phone, e-mail, or otherwise;
upload images, videos or other files to Be Personalised Services;
Provide a Customer Review;

As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your location information; your IP address; people, addresses and phone numbers listed in your Addresses ; e-mail addresses of your friends and other people; content of reviews and e-mails to us; images and video collected or stored in connection with Be Personalised Services, information and documents regarding identity and standing; corporate and financial information; credit history information; VAT numbers; and device log files and configurations.

Information From Other Sources

Examples of information we receive from other sources include:

updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;
credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.