Shipping policy

DISPATCH, DELIVERY AND PROVIDING THE PRODUCTS

General information
The dispatch date is the date that we send the item, not the date that it is delivered.

During the order process, we will generally notify you of the dispatch dates available and the expected timeframe for receiving your order. However, Be Personalised does not guarantee delivery dates or times, we can only guarantee dispatch dates. We will make you aware of delivery charges (if any) before you place your order.

For orders that are accepted, unless we inform you otherwise in the order process, we will dispatch the product you have ordered within 5 days of the order, unless otherwise agreed with our Sales Representative.

It is your responsibility to ensure that the postal information you input for delivery is correct.

Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items. You can check that you have the correct UK postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. Please note we are not responsible for the accuracy of the Royal Mail's postcode finder.

Delivery costs
The price of some products on our Website and App do not include delivery costs. We will notify you of the delivery cost at the checkout stage before you place your order.

There may be occasions from time to time (for example, a promotion) where delivery costs are included in the price of our product. On these occasions, this information will be clearly stated on our Website or App.

We reserve the right to change the delivery costs at any time

Estimated delivery times
Products are delivered by Royal Mail or any other third party carrier Be Personalised chooses. These Terms are in relation to deliveries made in the UK only.

If the product is a one-off purchase of digital content, such as a file, we will make the digital content available to the recipient either immediately, or within 5 days of checkout.

We are not responsible for delays outside our control

If our supply of the products is delayed by an event outside our control (such as delays or errors within the carrier company itself, acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) we will take steps, where possible, to minimise the effect of the delay. Be Personalised will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received. However, if production has begun on  the product, or the product has been dispatched, and is delayed after dispatch, we cannot offer any refund or reimbursement what-so-ever if this is due to any of the reasons stated within 5.4 of our Terms.

If the recipient is not at home when the product is delivered
Most delivery companies operate a "Leave Safe" policy. This means that the carrier will attempt delivery at the recipient's address first. If there is no response, they will attempt to leave the product with a neighbour or in a nominated safe place. If the carrier cannot deliver the product in any of these ways, and the product cannot be posted through the recipient's letterbox, the carrier will leave the recipient instructions informing them how to re-arrange delivery or collect the products from a local depot. If the delivery company has marked that your goods have been delivered via the tracking information, Be Personalised cannot be held liable if your package has not been delivered to you. You must contact the carrier to locate your package, or to gain any monetary reimbursement for missing packages.

Re-arranging delivery/collection
If no one is available at the recipient's address, it will be your responsibility to re-arrange delivery or make arrangements for collection with the carrier. Instructions on how to do so shall be left at the time of attempted delivery.

When you become responsible for the goods
A product which is goods shall be your responsibility from the time we deliver or attempt delivery of the product to the address you gave us.